New Cafe Opener
2024-03-12
Description
SUMMARY OF RESPONSIBILITIESThe New Cafe Opener will coordinate the pre/post activities for cafe openings as assigned. Included in the scope of responsibilities is coordinating and leading the on-site team members who are assigned to assist with the new cafe opening process; implementation of all pre-opening activities to ensure adherence to a successful and timely opening; consultation with cafe management and ownership regarding the opening process. ESSENTIAL JOB RESPONSIBILITIES
- Champion of brand values. Demonstrate our values during all cafe visits and celebrate with the team when they demonstrate the values.
- Provide on-site cafe opening support for each franchisee’s first cafe.
- Responsible for planning and implementing pre and post cafe opening activities.
- Ensure the new franchisee and general manager complete the required training prior to opening.
- Complete punch list when arriving at the cafe. Create a plan to resolve any open issues.
- With the support of the franchisee and general manager, conduct training for new crew members prior to opening.
- Provide on-site training and support to franchisees as they create their sales forecast, employee schedule, place orders and complete inventory.
- Provide an opening summary report to the franchise business leader to ensure a smooth transition.
- 5+ years of knowledge with concepts, practices, and procedures with QSR or restaurant operations.
- Proven ability to build solid relationships and work effectively with others at all levels of an organization.
- Direct experience supporting and influencing franchisees.
- Direct experience working in restaurants/cafes.
- Working knowledge of restaurant/cafe opening processes.
- Proven record of leading quality restaurant/cafe operations.
- Bachelor’s degree preferred.
- ServSafe certified.
- Comprehensive knowledge of requirements and provisions of franchise agreements.
- Ability to communicate (verbally and written) clearly and effectively in all situations with strong interpersonal skills.
- Demonstrable negotiating/influencing skills.
- Must be proficient with Microsoft Office Suite programs (Excel, Word, and PowerPoint).
- Demonstrable training experience, specifically in restaurant/cafe operations.
- Strong reasoning, analytical and active problem-solving techniques.
- Ability to interpret and understand policies and procedures and relate them to others.
- Ability to multi-task effectively prioritizing work against deadlines.
- 75%+ travel.
- Must be comfortable working in a small company, fast-paced, and collaborative environment.
- Minimal hazards - general office and cafe working conditions.